Avantgarde Casino - プレイヤーの撤退は遅れています。

Made a deposit of 35 and played was able to get up to 500 completely legal in my winnings requested the withdrawl and was approved after submitting my verification documents waited almost a month everything time I inquire about my withdrawl I was given the same answer about 5 to 18 day time period and no other answers or response after I asked the would totally ignore me the win wasn't even won with a bonus I'm still just getting stoned walled

Dear Brandon,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Brandon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.