Avantgarde Casino - プレイヤーの撤退は遅れています。

I cashed out on $700 on March 14 and was told I would be paid in 3-18 business days and it's been well over that now. I've emailed them and I just get the run around. Where do I go from here?

Dear michelleolmedomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes my account was verified.

Dear michelleolmedomo,

Could you please advise in which currency your casino account is held and which payment method you have opted for?

My currency is supposed to be US dollars and I opted for cash

Dear michelleolmedomo,

Could you please send me a screenshot of your cashier history with the disputed transaction from the 14th of March? My email address is petronela.k@casino.guru.

Dear michelleolmedomo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear michelleolmedomo,

I do not see any transaction from the 14th of March.

This is all I have

Thank you, michelleolmedomo, for the screenshot. Could you please advise if your winnings were accumulated with or without an active bonus and if you received the capped winnings of $96?

I recieved the $96 and I'm not sure if it was with an active bonus.

I believe it was without.

Dear michelleolmedomo,

Could you please forward a screenshot of your bonus history too? Thank you.

I have a job and I don't have time to go on this bogus gambling site anymore. I'm not referring to you I'm referring to avant garde. So I guess I'll just write this off and just forget about it. Sorry for taking up so much of your time.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.