Avantgarde Casino - プレイヤーの撤退は遅れます。

Avantgarde casino withdrawal of funds is delayed , and it seems that it will be transferred to the next month probably

Hello SchepensGambler,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Thank you SchepensGambler for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi SchepensGambler,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

Dear Avantgarde Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share some more information about the case? Are there any specific reasons for the withdrawal request to be still pending? Has the player's account been completely verified?

I'm looking forward to hearing from you.

Best regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi SchepensGambler,

I'm very sorry to tell you that but I will be forced to close your complaint as unresolved because we haven't received any response from the casino, and as per our policy we cannot proceed with the investigation of your case without the willingness to cooperate from the casino's side.

This unresolved complaint will make a negative impact on the casino's rating and I hope this will change the attitude of the casino towards its players.

I hope you won't run into any problems with other online casinos in the future, but in case of any unpleasant experience, feel free to share it with us and we'll try our best to help you.

Regards,

Natalia