Avantgarde Casino - プレイヤーの賞金は消えました。

Requested a $500 withdrawal on 7/29,bonus requirements were met,kept being told different days to expect it. On 8/29,upon checking the withdrawal status,I saw that my withdrawal was canceled and I had $222 in my account. I contacted live chat and was told that the issue would be fixed. I know the bonus requirements were met because I checked it before I requested the withdrawal. It would appear that they're trying to keep half of my winnings

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played? Please, post here a link here - I would like to check the bonus T&Cs.

Additionally please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Hi Kristina,may I leave you my login information and you can go into my account and see for yourself. I have no problem with that if you dont

Jackiechance, I am sorry, but I cannot do that. This could lead to account closure, as the player is the only person who can (and should) have access to the account. So please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Jackiechance,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.