Avantgarde Casino - プレイヤーは引き出しが遅れている状態に直面しています。

I withdrew 500 pn december 17th. I deposited and withdrew with bitcoin thinking it would be faster but they said 5-18 business days.. like i never heard of that and they cant give me an answer as to what the status of my withdraw is. Just says processing. They verified all my documents and everything

Dear Mscle137, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, kindly send me a link or a screenshot of it.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This is the first time i ever withdrew from them. And i believe i didnt use a bonus. I cant remember since it was so long ago

Thank you for your reply. Before we proceed with the investigation, please forward to me all communications between you and the casino's customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you can post screenshots here. Thanks for your patience and cooperation.

Dear Mscle137,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.