Avantgarde Casino - 選手の辞退は1か月以上遅れた。

Hello, I have a delay of more than a month in this casino. 

(verified and made several deposits)

Withdrawals was promised to be transferred at the beginning of this week, and the withdrawals are still not processed

(detailed information on the screenshots)

Dear AlbertLondon, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi , no this is my first withdrawals there ,

First withdrawal from freespins promotion (with 1st deposit required)

And another two withdrawal cashout after deposits (without any bonuses and promotions)

And all of them are still pending more than month already

Thank you very much, AlbertLondon, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello AlbertLondon,

This is Dominika and from now on, I will be taking care of your complaint. I would like to invite Avantgarde Casino's representatives to join this discussion in order to resolve the issue. Meanwhile, if you have any updates regarding your withdrawals, please let us know.

Dear Avantgarde Casino,

Can you please provide an update on the status of the player's withdrawal requests?

Best wishes,

Dominika

Casino.Guru

Based on the information I collected, all the casinos of TrueBet affiliates group (Avantgarde , Truefortune , Pure , Davinci) and the casinos they advertise , were sold or management there changed and it seems that the new team of the Avantguarde casino does not want to pay probably

Anyway ,we hope they finally answer

Hello everyone,

Although one payment was already sent, in an investigation of ours we have found this account to be a fraudulent one, among others (possibly the same user).

Casino Guru is welcome to contact us privately to receive more info regarding this customer.

Thank you and have a good day.

Avantgarde

this is interesting because support still replies (few days ago) that the money will be paid and you just have to wait 18 busines days

(as seen in the screenshots)

the information that one payment was sent is a lie (I can easily prove this)

The Avantgarde casino only sent 66 dollars to my Bitcoin wallet

(I don’t understand where this amount came from)

And I can still log into my account, it is not closed for some reason

Attached screenshot of the completed withdrawal transaction (50 pounds)

Why the casino didn’t return the amount of all deposits (105GBP) and after thet close the account is an open question, in my opinion pure trash happening in Avantgarde casino !

I contacted the casino representative regarding the fraudulent account and now I'm waiting for more information.

Hello,

Since there were many other accounts with a high possibility to be connected to this account as well, in which withdrawals HAVE been paid. We see no reason to return the funds when the customer is fully aware of his actions.

The platform is more than welcome to contact us in private where we will share what we know.

Thank you for your cooperation,

Avantgarde

Dear Avantgarde Casino, I sent you an email regarding this complaint, but I haven't received any response yet. Could you please provide me with the details of the complaint through my email address (dominika.l@casino.guru)?

Thank you, Dominika.

We sent you a private email.

Have a great day,

Avantgarde Support

Dear AlbertLondon, could you please provide me with a photo of your passport with better lighting through my email address (dominika.l@casino.guru)?

Dear AlbertLondon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.