Avantgarde Casino - 選手の退場が遅れているようです。

Deposited 75 Bitcoin. Won 500 went to withdrawal so they verified my documents. Everything Checked out, then they tell me there’s an 18 day wait. It was irritating after a few days I check up they say oh it’s 18 business days. I also deposited 175 total now. Still waiting on the cash out that has absolutely no reason not to be done already. Then they offer free 10 chip but tell me if I redeem it, it will put a delay on my withdrawal…. That was after I deposited another 100. Still yet to see this cash out. Do not recommend

Dear Alex51908,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I’ve been waiting since may 16th. I was verified right after I submitted it’ll the withdrawal that day. This was all through Bitcoin. There is absolutely no reason I shouldn’t have it processed by now. I even deposited a 100 after I submitted the withdrawal. I wasn’t notified of any delay. It’s just being held. Are

Thank you for sharing all the required details, Alex51908. Your complaint will be forwarded to my colleague Peter (peter.c@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello there,

Thank you Alex51908 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Avantgarde Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you very much, I greatly appreciate it. I’m a single dad that could use the money.

Hello,

We can see that the withdrawal has already been paid. All according to the T&Cs and with no further issues.

Thank you for your patience and understanding.

Avantgarde

Thank you very much for the update. We will keep this complaint open until Alex51908 confirms their withdrawal has been successful. Please keep me informed about any further developments.

Dear Alex51908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.