Avantgarde Casino - 選手の退場が遅れました。

hi , i have one withdrawal in Avantgarde that pending about 20 days , I would appreciate any help there

Dear MarcensKing,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes withdrawal are still pending , I don’t understand what’s causing this delay.

This withdrawal was placed after a deposit without active bonuses etc.

Verified already , and received other withdrawals earlier , but it seems that they forgot to process this withdrawal

Thank you very much, MarcensKing, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello MarcensKing,

My name is Michal and I will be assisting you in your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Avantgarde Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello,

Looking into the account we can see that the withdrawal was successfully paid in accordance to our terms and conditions.

Thank you for your patience,

Avantgarde Support

Dear MarcensKing,

Could you please let us know when the funds will be paid out to you so we can mark the complaint in our system as resolved? We will be waiting for your confirmation.

Dear MarcensKing,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello everyone,

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.