Avantgarde Casino - 選手の退場が遅れる。

It’s been 13 days nothing but beating me around the bushes I find it funny they want my money right away but take 13 days as of 11/01/2022. And now reading from the reviews it sounds like I might even get scammed I been playing with these guys for a long time now and I have never got the chance to cash out til now. Really how damn long does it take to hit a fucking button? Wonder if they would like it if I say let me play and I’ll make a deposit to you guys in 5-18 days business days that is what a joke let’s hope they pay because i had it with companies like this scamming me of my money it’s got to the point it might be time to take a trip to this damn country.

Hello timatee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account had been verified and I am still talking with them I do not have a problem talking with them or getting a hold of anyone there, I used a bounus they offered me which I deposited 50 dollars in Bitcoin and I was told I can cash out max ten times my buy in after I play through there play through loop which I did, the problem i am having is I wasn’t aware that the process takes 18 days and it toke them 11 days to verify my account which was pushed out for a long time but anyways I talked to them as of yesterday I just looked up the reviews and saw this site and saw 1.8 rating on it which begin to make me think 🤔 are they going to try to scam me reading the other reviews I been screwed by a few other places before it’s tough to find a good reliable place that pays quick and has fair game play it’s like I find one or the other but not both,anyways enough of my bull shitting I am basically complaining about the time it takes to get my withdraw, which no where did I read it takes this long and after the reviews I read I figure I should make a complaint I did everything that was required I have made serval deposits the last six plus months at this casino and I know all about the play through etc I ain’t no rookie and I can read just fine. Need any more info let me know and I’ll do my best to be a assistance thanks.

Hello timatee and thank you for all the information. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Sounds goood thank you

Hello timatee

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. As you probably know by now Avantgarde Casino is not the best place to play as several other users had some issues with this casino that we've tried to sort out, but Avantgarde Casino ignored us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints, we keep on trying.

We would like to invite Avantgarde Casino to join the conversation.

Dear Avantgarde Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

Hello,

We have looked into this case and see nothing out of the ordinary.

The withdrawal will be paid in full according to our T&Cs.

By the end of the weekend, it will be processed and completed.

Thank you for your patience.

Avantgarde

I have been keeping communication with this company and they have been keeping me updated I just wish they would have posted the time frame of payout before I found out this way, but if everything works and I get paid I’ll still play but this time I’ll know what to expect for time frame payout, they have that damn mythic wolf game I can’t get enough of. But I’ll keep this updated much as I can I talked with with them today and they said there working on it I’ll let you know if and when I get paid. Thanks

Thank you for the response Avantgarde Casino

Dear timatee

The decision of where to play is of course solely up to you. As per the response from Avantgarde Casino you should receive your withdrawals soon.

Please let me know once you receive all the funds.

Will do I’ll keep you updated. As of today still nothing, I request the payout Oct 19,2022.I not sure how long it takes to press a damn button for real though this has been the longest payout in the history of mankind no joke, I not sure who is running that casino 🎰 but they must be stuck in 1995, because it shouldn’t take 20 days wondering if they had to send a money order in to Bitcoin corporation and wait for it to clear? Because I never had witness such a slow payout. Grrrrrrrrr

Dear timatee

I fully understand your frustration, but please understand, that before every withdrawal the casinos undertake a gameplay check as well as KYC and AML check that in some cases can take even weeks, another thing is the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed and this is not always in the "casino's hands."

I can agree with you that the whole process can be done more quickly or more user-friendly, but casinos need to follow certain regulations and processes.

With this being said, let's hope you will receive your withdrawals ASAP

Thanks

You are welcome timatee.

I can only kindly advise you to be patient for now and let us know once you receive the withdrawal.

.

Scammed?

Dear Avantgarde Casino

Can you give us an update on why the player's withdrawal was canceled?

They now switched it to 300 because they said 200 of it was bonus money, which is bullsh** because when I cashed out the 500 I still had 989 dollars and 100 free spins worth 1$ a spin and the customer service rep I was speaking to when I was cashing out the 500 when I asked him about the remaining money 💰 and the spins he said go ahead and play it it’s dead money meaning I can’t cash it out no matter if I win off of it and losing it won’t have any effect on it since I cashed out my 500 with that much Ahead now they pull this bullsh**….. one way or another there finding ways not to pay me my winnings and I still have got a thing yet and why the hell would they wait 23 days to do such a scam move?

Dear timatee

I fully understand your frustration, but I have to ask you to please mind your language.

I know the situation you are in is not nice, but the use of foul language will not help at all.

We have to wait for an explanation from Avantgarde Casino.

If you have saved evidence about your conversation with casino support about the mentioned bonus money and the free spins please forward it to me at michal.k@casino.guru

Sorry about my Language,I’ll get that info to you later just started a 12 hour shift and I got all that info on my tablet at home but I’ll send that info the conversations and all whatever you need.

That’s what I Always tell people it’s not what you think they said it’s what you can prove screen shot everything when it comes to money 💰. I don’t like being called a liar 🤥 it’s not what you know it’s what you can prove.

So now there saying it going to be another 5 days after they stoled 200 from me the process says complete I don’t know what is going on here but this is the most ridiculous process I have ever encountered in my life. What next are they going to tell me pigs fly only in the summer time not the winter so I am going to have to wait room next summer to get my money 💰 wouldn’t doubt me.

This is why this casino has a bad reputation so they want my money right there and now but I cashed out oct 19th at 7 am now it is nov 13th 2022 720pm, that’s a total of 25 days I repeat 25 and half days, still no money and after they stoled 200 from my account they completed whatever scam they got going on. Then they tell me this I have to wait additional 5 *business days correct me if I am wrong but isn’t the Bitcoin market 24 hours a day? And check this out I deposited two times and got it there faster then twenty mins for both but when I want my money I get scammed and still waiting for 25 days that’s how this company does business with its customers just excellent service everyone loves to wait almost a month to get paid there winnings said no one in this world this has been my worse experience ever in the history of my life and I still don’t believe I’ll even get paid because I think these scammers are going to do something else with my money I bet you anything something dramatic will happen just watch I’ll keep you updated there Bitcoin machines sent it to the wrong address or something else just watch and I don’t care what anyone says this is my experience this is what I am going through and this is how I feel about the whole situation patient or not it’s ridiculous so I hope everyone can read this so they can understand what it is like to do business with these people so they can make there own call if they decide to do business with these crooks and like I said I’ll post one more time after this to let you know if they even paid me my money don’t hold your breath because I ain’t I would hate to be a employee there that’s for sure have to lie and steal from people. Wonder how long they have to wait to get paid a year? Lol 😂 maybe two years of they get it direct deposited. All I can say is if you want to get paid this year I wouldn’t play here that’s for sure but if you don’t mind waiting for a month then this is your place but i can’t even guarantee if you will get paid yet because i am still waiting. 25 days and counting yeah it makes me mad because they wanted my money right there and then and when I want my money oh yeah about that. And the above pictures maybe they should tell people no matter what you can’t cash out ten times your bet because that’s basically what it said. That said no matter what there taking out 200 for the bonus right? Which would leave me 300 when o won my money I had just about 1500 dollars right with additional 100 spins worth a dollar a spin right? Now check this out hear me out if I had alll that money right and I cashed out 500 and I was talking to this rep guy and he said congratulations on your win and told me the most I can cash out is 500 because that’s the max cash out I can do right so what did I do I cashed out 500 and the remaining 989 dollars and the 100 spins were still there right and that rep said that’s yours to play you can’t cash that out it’s dead money so I played it but I didn’t play it for six days but before I played it I asked again to a different rep and he said basically the same thing that’s after six days I cashed out I still had all 989 dollars and 100 spins so what gets me is how am I suppose to cash out 500 dollars which they said I can do but still take away 200 of my money ?so tell that company to get there mistakes correct because there rules are retarded basically false advertisement because how can I cash out ten times my buy in when you can’t actually cash it out that’s a lie that’s called false advertising so who ever is running this company needs to go back to school 🏫 and re learn the third grade and maybe the fourth grade on how to write ✍️ and add basic math because clearly it’s false advertising I can’t and don’t understand what this means someone enlighten me on what that means? Because it says I can cash out ten times my money right ? But I get penalized 200 dollars even though I had 989 dollars extra and 100 spins at a dollar spin I still get penalized did I read that correctly then ? So what don’t they just make it easier and say cash out is 6 times your buy in? Wouldn’t that be more common sense to write ✍️? Because that’s basically what has happen I ain’t dumb and I ain’t stupid. So don’t play me as a fool maybe they should re write there dumb rules that would make more sense to me and the whole world 🌎 why throw in all this unnecessary writing about bonus money etc be simple to write cash out 6 times your deposit but get a bonus of 200 extra so making it 250 total and I forgot the ridiculous playthrough 100 grand or one million dollars lol 😂 basically that’s what it feels like to actually play through it but that’s not how it was explain to me whatever the case may be ingot lied to and stoled from and that’s how I look at it and see it period. That’s why I had it with these people I was actually going to play again there but after stealing 200 from me and making me wait this long and still no money 💴 what would u do

Dear timatee

I'm sorry, but I have to repeat I fully understand your frustration. We don't like to see such an approach from the casino, but this is solely up to the casino. We need to give time to Avantgarde Casino to react to this and to try to sort out your complaint if possible. If we would be unable to sort it, the least we can do is close your complaint as unresolved, which will have a negative impact on the already not-good casino reputation rating.

Yeah well as above they supposedly completed the process of 300 as of yesterday so they say another 5 days so I’ll let you know in three days if it actually came or not.

Hi Timatee,

We are kindly asking you to be aware of our T&Cs.

Your withdrawal is paid in full and the bonus you claimed on top of your winning deposit ($200 total) is to be deducted from the initial withdrawal amount.

Thank you for your understanding,

Avantgarde

Yeah well I haven’t got anything so scammed right one person telling me the 10th it was sent the other said 13th so what it is it for s*** sake where is my money

Hi Timatee,

The withdrawal was sent in full as promised on the 13th and according to our T&Cs.

It was sent directly to the Bitcoin address you filled in when requesting your cash out.

The transaction is available for all to see (on Blockchain, for example), and we are willing to send proof if needed.

Thank you,

Avantgarde

Thank you for the response Avantgarde Casino

Dear timatee

Please let us know once you successfully receive the funds.

It has finally been completed got my 300 now I know there legit and know what to expect next time it only bugged me on the time of payout longest I have ever had to wait but there legit they paid finally was a bit nervous I ran into a few casinos that started like this and never got paid so I thought this was one of them sorry for my attitude you got to understand where I am coming from as well but we are good thank you

Great news, timatee. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you. 

Best regards,

Michal

Casino.Guru