The player from Chile requested a withdrawal 7 weeks ago, but it was canceled due to a bank branch code issue, and they have not received any response regarding the matter.
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Awintura Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly?
Did the money return to your casino account or what is it's current status?
Did you accumulate your winnings with real money or did you use a bonus?
When was the last time you spoke to the casino and what was it about?