Awintura Casino - プレイヤーの撤退が遅れています。

On September 3rd, I made a withdrawal and they canceled it due to a bank branch code issue, and they haven’t given me any response at all.

e del 3 dr septiembre haciendo el retiro y me lo caducan por un código sucursal bancaria y no dan una respuesta nada

Hello iritcat8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Awintura Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did the money return to your casino account or what is it's current status?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear iritcat8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.