b-Bets Casino - プレイヤーの撤退が遅れています。

I won 1267 from betting and maybe 100 from casino games. I have tried to withdraw 1300 euros on 7.11.2024, but nothing has come to my bank. I contacted the casino support and received a response stating that the winnings have been approved and sent for payment in 2 installments, with the first expected to arrive within a couple of days. It has now been almost two weeks and I haven't received anything.

The KYC verification was already completed on my account before the winnings, and the account is verified.

Voitin 1267 vedonlyönnistä ja ehkä 100 casinopeleistä. Olen koittanut nostaa 1300 euroa 7.11.2024 mutta mitään ei tullut pankkiini. Olin yhteydessä casinon tukeen ja sain sieltä vastauksen voitto on hyöksytty ja pistetty maksuun 2 dessa osassa joista ensimmäisen olisi pitänyt tulla parin päivän sisään. Nyt odotellut melkein kaksi viikkoa mitään saamatta.

kyc tarkistus on tehty tililleni jo ennen voitto ja tili on varmistettu.

Dear ville555, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika