b-Bets Casino - 決済が遅延しているとのクレームがあります。

Hey! KYC accepted. Withdrawal made on 6 December 2022 The casino itself announced that the withdrawal was accepted, but the money has still not arrived in my account. Live Chat always asks to wait and Support always investigates the matter.

I have read that other players had the same problems at this casino.

Can you help me with this please.

Hei! KYC hyväksytty.Nosto tehty 6.12.2022 Kasino itse ilmoittanut noston hyväksytyksi mutta rahoja ei ole tullut tililleni edelleenkään. Live Chat pyytää aina vaan odottamaan ja Support tutkii asiaa aina vaan.

Olen lukenut että tällä casinolla samoja ongelmia muillakin pelaajilla ollut.

Voitteko auttaa minua asiassa, kiitos.

Dear huikkonenmika,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey! I still haven't received the money in my bank account. The account has been verified and the casino itself announced that the withdrawal had been paid.... I don't believe it and this casino has previously had similar complaints from players and delays with withdrawals.

Hei! En ole edelleenkään saanut rahoja pankkitililleni. Tili on varmennettu ja kasino itse ilmoittanut että kotiutus olisi maksettu.... En usko sitä ja tällä kasinolla on aiemminkin ollut vastaavia valituksia pelaajilta ja hidasteluja kotiutuksien kanssa.

Dear huikkonenmika,

Have you received your withdrawal from the casino yet?

Hey! I still haven't received a withdrawal to my account. I already doubt whether the casino has made a payment at all.

Hei! En ole saanut nostoa edelleenkään tililleni. Epäilen jo onko kasino tehnyt maksua ollenkaan.

Hey! The withdrawal finally arrived in my bank account, after several days and inquiries. No good action! The case can be closed, please.

Hei! Nosto tuli viimein pankkitililleni, useiden päivien ja tiedustelujen jälkeen. Ei hyvää toimintaa! Tapauksen voi sulkea, kiitos.

Dear huikkonenmika,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru