b-Bets Casino - 選手の退会が遅れました。

On February 10, a withdrawal of funds for 4000 euros was approved, I decided to request it through muchbetter since they told me that it would be faster than by bank transfer.

It took 20 days waiting for her.

I write this without much hope because the casino is not responding

El 10 de febrero se me aprobó una retirada de fondos por 4000 euros, decidi solicitarla por muchbetter ya que me dijeronq iba a ser mas rapido q por transferencia bancaria.

llevó 20 dias esperandola.

Escribo esto sin muchas esperanzas porque el casino no responde

Dear drrojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. I noticed that you have one complaint about the same casino closed as unresolved just a few days ago:

https://casino.guru/b-bets-casino-the-player-s-withdrawal-is-delayed

Before we proceed with this complaint could you please advise if this complaint has been resolved in the meantime?

Thank you very much in advance for your reply.

Best regards,

Kristina

Good day

The other complaint has not been solved, neither the casino has given me an answer, that other withdrawal was approved by the casino more than 60 days ago and they still have not sent me the money

Buen día

No se ha solucionado la otra queja, ni a ustedes ni a mi el casino me ha dado una respuesta, ese otro retiro fue aprobado por el casino hace mas de 60 dias y aun no me envian el dinero

Thank you for your reply, drrojo. Do I understand correctly that this complaint is about the same withdrawal as the previous complaint?

no, it's about another one that they haven't paid me either, the difference between one and the other is the form of withdrawal, I did this last one for muchbetter thinking that it could be better

no, es sobre otra que tampoco me han pagado, la diferencia entere una y otra es la forma de retiro, esta ultima la hice por muchbetter pesando que podria andar mejor

Ok, but it still is the same issue and the same money. I am sorry, but we cannot penalize the casino twice for the same problem and it is not important that you changed the withdrawal method.

Since you already have one complaint marked as unresolved that influences the casino's rating, I am forced to close this one. Thank you for your understanding.