b-Bets Casino - 選手の退場が遅れました。

Hello,

I have been waiting for 3 weeks now to be paid 750€.

my account is fully verified, in the meantime I was lied to with them saying that the money would be in my account on Wednesday last week, then Thursday, Friday and then on Monday saying that they would give me the proof of payment.

its Friday again, 2 weeks after and I wasn’t paid.

this happens often and will be the last time.

Dear DSP10,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

my withdrawal was approved on the 15th January and "processed"

since then my account manager said that the money would be in my account on Wednesday the 17th January. But it wasn’t. Then next day was the same. Then I requested this Monday the 22nd for a proof of payment as the payments was approved and processed for a week. It’s Friday and still nothing.

Thank you very much, DSP10, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you DSP10 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask b-Bets Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I’ve now receive the payment.

thank you

Dear DSP10,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter