Romain deposited €5 and wanted to play. When he tried a casino game, he received a message that there is not enough balance in his account, even though he can see the €5 in his account balance.
i deposit first time 5 euro and i see the 5 euro in my account but when i open any random gave and i want to spin i get error 'NOT ENOUGH BALANCE FOR THE BET'
Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Have you received any feedback? Are you sure that you didn't bet 0,10 or 0,25 per winning line, but it was actually the overall amount per spin?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.