Batery Casino - プレイヤーの賞金が遅れます。

Placed in prize money on multiple tournaments and never received money. Submitted issue with support and it's been 2 months of them telling me relevant team is looking into

Dear CDslayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which tournament you participated in?
• Do I understand correctly that you were supposed to receive Can$250 (dispute value)?
• Have you ever participated in a tournament before? If you have, were winnings credited successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Here are a couple of the screenshots I can find. There was 4-6 weeks of this tournament going on in question.