bCasino - 賞金の出金が遅延しています。

My wife is experiencing issues with this BCASINO WHICH APPEARS TO BE FRAUDULENT. I have researched numerous times and I never see a complaint resolved, everyone has problems with withdrawals. Interestingly, Pix is available for deposit, but when we try to withdraw, they remove the Pix option. I am extremely frustrated and am ready to initiate legal proceedings.

Minha esposa está tendo problemas com Esse Casino BCASINO SE MOSTRA FRAUDULENTO, pesquisei por várias vezes e não vejo uma reclamação resolvido todos com problemas no saque , engraçado q pix podemos fazer depósito , quando vamos retira eles removem a opção pix estou tendo dores de cabeça , pronto a abri uma ação judicial .

Dear viniciuscav,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's complicated, they take away the pix withdrawal option, I'm waiting until the chat after the withdrawal is only offline, no one responds even to emails

E complicado, eles tiram a opção de saque pix, estou aguardando até chat após o do do saque só fica ofiline , ninguém responde nem os e-mail

Dear viniciuscav,

Have you received your withdrawal from the casino yet?

Dear viniciuscav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.