BCHgames Casino - プレーヤーの預金は入金されませんでした。

Casino does not respond by Twitter in any way, I have already contacted binance, and I cannot respond in any way through the casino, the only way to contact the casino is through Twitter, their platform is terrible.

0.035473 BNB was the amount deposited

Cassino não responde pelo Twitter de forma alguma, já entrei em contato com a binance, e não consigo resposta de forma alguma pelo cassino, única forma de contactar o cassino é pelo Twitter, pessima a plataforma deles.

0.035473 BNB foi o valor depositado

Dear ivandelas02,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I contacted shift and recovered the money, but stressing that the way to contact you is terrible, there is no chat on the customer support site or anything like that. Moderators don't even want to ask questions, needs improvement

Entrei em contato com a shift e recuperei o dinheiro, mas refrisando que a forma de contatar vocês é péssimo, não existe um chat no site de suporte ao cliente nem nada do gênero. Moderadores não querem nem saber de tirar dúvidas, precisa de melhoras

Thank you ivandelas02 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Also please note that we are not the casino and we can do nothing to improve their support.

Regards,

Nick