Beem Casino - プレイヤーの撤退が遅れています。

Dear Nervo2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

Could you please advise if you have received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

No unfortunately the payout has still not gone through.

And this is my first payout at this casino.

greeting

Nervo

Hallo,

Nein die Auszahlung ist leider immer noch nicht durch gegangen.

Und das ist meine erste Auszahlung bei diesem Casino.

Gruß

Nervo

Thank you very much, Nervo2020, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nervo2020,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Nervo2020,

in some cases it can happen that payments are delayed or cancelled through no fault of the casino but due to several issues of payment providers. We do our best and assure you that your withdrawal will be paid out in full asap.

Kind regards,

BEEM Casino Team

Dear Casino,

let us know when you'll release the payment, please.

Dear Nervo2020,

a part of your withdrawal (100EUR) was paid out today.

Please be advised that daily payout amount isn't constant and can vary, depending on current status of payment system and payment provider opportunities.

Kind regards,

BEEM Casino Team

Okay, that's normal. That a later payout is processed first?

Or is it the amount?

Okay ist das normal . Das eine spätere Auszahlung zuerst bearbeitet wird ?

Oder liegt es am Betrag ?

So the payout (€ 100) is confirmed on the casino page.

Or edited

Still, nothing came into my account.

How long does it take with your payment provider?

Also die Auszahlung ( 100€) ist zwar auf der Casino Seite bestätigt.

Bzw. Bearbeitet

Dennoch ist nichts auf meinem Konto eingegangen .

Wie lange dauert das ganze mit eurem Zahlungsanbieter ?

Dear Nervo2020,

according to our information the payment should be already on your account.

We've got an information from our payment provider that it may have technical difficulties in processing transfers today unfortunately, so it might happen that today's payout will be processed on Monday.

Kind regards,

BEEM Casino Team

So there was definitely nothing on my account.

Let's wait for Monday.

And how long does the first part of the payout take to be processed?

greeting

Nervo2020

Also auf meinem Konto ist definitiv nichts eingegangen.

Warten wir Mal den Montag ab.

Und wie lange braucht der erste Part der Auszahlung bis er bearbeitet wird?

Gruß

Nervo2020

So now I've waited for Monday and still haven't received anything.

Do you have a transfer receipt from your payment provider?

Also nun habe ich den Montag abgewartet und immer noch nichts erhalten.

Existiert eine Überweisungsbelege von eurem Zahlungsanbieter ?

Dear Nervo2020,

unfortunately we've got our payment rejected by payment provider. We're seeking for another way to process the payment.

Kind regards,

BEEM Casino Team

I gave you my bank details.

Why is the whole thing not paid out with the method that I chose first.

For whatever reason, the second payment was processed directly and not the first.

greeting

Nervo2020

Ich habe euch doch meine Bankverbindungsdaten angegeben.

Wieso wird das ganze nicht mit der Methode ausgezahlt die ich als aller erstes gewählt habe.

Es wurde aus welchen Gründen auch immer direkt die zweite Auszahlung bearbeitet und nicht die erste.

Gruß

Nervo2020

Dear Nervo2020,

Would it be possible for you to receive cashouts via Neteller or in cryptocurrency? It seems to be more secure channel in your case.

Kind regards,

BEEM Casino Team

Crypto by no means.

Better would be possible if the amount is transferred in one piece.

Greetings nervo2020

Krypto auf gar keinen Fall.

Netteller wäre möglich, wenn der Betrag an einem Stück überwiesen wird.

Gruß nervo2020

@Casino Guru Team

Have now read on the other complaints. That the casino takes the right and only pays 100-150 every day. According to the terms and conditions, however, it is a maximum of € 2000 per payout.

Do I have to worry about the same process? 🙁

Greetings nervo2020

@Casino Guru Team

Habe jetzt bei den anderen Beschwerden gelesen. Dass das Casino sich das Recht nimmt und jeden Tag nur 100-150 auszahlt. Laut AGB's heißt es aber maximal 2000€ pro Auszahlung.

Muss ich jetzt den selben Prozess befürchten ? 🙁

Gruß nervo2020

Dear Casino,

can you please advise what will be the next step in order to pay the player's winnings?

Hello dear casino guru team

Got another payment today.

had won another € 1000 and requested a payout

2660 € are still outstanding.

Greetings Nervo2020

Hallo liebes Casinoguru-Team

Habe heute noch nochmal eine Zahlung erhalten.

hatte nochmals 1000€ gewonnen und eine Auszahlung beantragt

2660€ stehen noch aus.

Gruß Nervo2020

Can be closed.

Kann geschlossen werden.

Dear Nervo2020,

can I know the reason, please?

Dear Nervo2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Just got tired of this casino playing on time and delaying the payout.

I just gambled away the credit.

There are enough other casinos that pay out in under an hour ...

You can definitely close the whole thing.

If you only have to pay out € 100 before. Then no problem.

For everything over there you have to wait 1-2 months.

thank you for the effort

Hatte es einfach satt das dieses Casino so auf Zeit spielt und die Auszahlung verzögert hat.

Habe das Guthaben einfach verspielt.

Gibt genug andere Casinos die in unter einer Stunde auszahlen....

Ihr könnt das ganze auf jeden Fall schließen.

Wenn man nur vor hat 100€ auszahlen . Dann kein Problem.

Für alles da drüber muss man 1-2 Monate Wartezeit in Kauf nehmen.

Danke für die Mühe

Unfortunately, we’re forced to reject this case because the player has lost his winnings. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.