Beem Casino - プレイヤーの撤退が遅れています。

The worst Casino i have ever seen. I completed my verification and made a withdrawal request which is still not processed since 6 weeks! 15 times contacted support and they give me 10 diffrent answers that i should be patient, a manager will look in to your case in some hours, that the financial deparment works on it and that they are so sorry.

I used the affilate link form Roshtein, so i will write him and on all plattforms. that this is just scam

Dear Sercan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Sercan,

please be kindly advised that all withdrawals are processed on a first-come first-served basis and might be split in smaller portions until being paid in full; payments are made only on work days. Today there was made a cashout (250EUR).

Kind regards,

BEEM Casino Team

Do I have to wait almost 2 months each time until I can pay out the next 250 euros again.

That's really a joke. This is not in the terms and conditions and is definitely illegal.

That you don't apologize here and pretend it's the most normal thing in the world to answer someone after 7 weeks and only pay off a third, even though it's only about 750 euros, is ridiculous. Your casino should get locked.

@kristina thanks for the quick feedback. Payment was made by bank transfer.

Muss ich jetzt jedesmal fast 2 Monate warten bis ich wieder die nächsten 250 euro auszahlen kann.

Das ist ja echt ein Witz. Das steht so nicht in den AGBs und ist mit Bestimmtheit rechtswiedrig.

Das Sie sich hier auch nicht entschuldigen und so tun als ob es das normalste auf der Welt ist jemanden nach 7 wochen zu antworten und nur ein Drittel auszubezahlen,obwohl es nur um 750 Euro geht ist lächerlich. Ihr Casino sollte man sperren.

@kristina danke für die schnelle rückmeldung. Die auszahlung war per banküberweisung.

Hello everyone,

Thank you BEEM Casino Team for looking into this issue for us. I would like to know when will the next payment(s) be processed, please?

Hello Kristina,

at the moment we don't have new withdrawal requests from the player.

Dear Sercan, please accept our apologies for the delay. Unfortunately in some cases casino cannot influence payment providers and payment systems but we do our best to minimize the cashout times.

Kind regards,

BEEM Casino Team

Sercforreal, has there been any news? Have you requested another withdrawal?

Dear Sercforreal,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.