Beem Casino - プレイヤーの撤退は中止されました。

Dear Sir or Madam,

i try to withdraw 400€ since more then two months on a verfied account now.

After 1 month of waiting they told me the maximum withdraw per day is 50€.

so I canceled it and started daily a request of 50€. After the first request, they disabled the withdraw option for me so i was not able to start more requests.

one week later it was back and I started daily a request of 50€.

After some time passed, my bank account reached 150€, but!!! From the canceled 400€ withdraw only 350€ were back in my balance, the last withdraw of 50€, is on green and confirmed but the money never reached me.

So after more then 2 months 150€ reached my account 100€ are simply gone and 150€ are still pending!!!!!

pending for 2 months is a scam for sure!!!!

Please help me 🙁

thank you very much for your help!!

Dear CasinoDino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €400 has been approved by the casino and subsequently split into several installments? Do I understand correctly that €150 has been received already and €250 is the remaining disputed amount?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello 🙋‍♂️

I sent you an email, I had overlooked this window here 🙈

did you receive it with the screenshots? Lg Franz

Hallo 🙋‍♂️

ich habe ihnen eine Mail geschickt, Ich hatte dieses Fenster hier übersehen 🙈

ist sie mit den Screenshots bei ihnen eingegangen? Lg Franz

Thank you very much, DinoCasino, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: I have corrected the disputed amount from €400 to €200.

Hello CasinoDino,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

last payment will be made today.

Kind regards,

Beem Casino Team

Thank you that it still worked. Of the missing € 200, € 100 has arrived on my account.

Can I still ask why I waited almost 2 months and why it would probably not have worked without the help of CasinoGuru?

At this point, many thanks again for the help, dear CasinoGuru team!

Vielen Dank, dass es doch noch geklappt hat von den fehlenden 200€ sind 100€ auf meinem Konto eingetroffen.

Darf ich trotzdem noch nach dem Grund fragen, warum ich fast 2 Monate gewartet habe und es ohne Hilfe von CasinoGuru vermutlich nicht geklappt hätte?

an der stelle auch nochmal vielen Dank für die Hilfe liebes CasinoGuru-Team!!!

The payments have been received, the case can be closed from my side. Many greetings

Die Zahlungen sind eingegangen, der Fall kann von meiner Seite aus gerne geschlossen werden. Viele Grüße

Dear CasinoDino,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru