Beem Casino - プレイヤーの撤退は処理されていません。

Hello!

I signed up and deposited at Beem Casino a year ago.

Until yesterday, my account was never verified and I have therefore suspended playing, although the documents were months to be checked!

Yesterday Beem sent me a promotional email and I deposited again (although no verification was secure).

I have resubmitted all documents (documents with current date).

In support, as many have described, you are not really treated in a friendly manner.

I have contacted the casino several times in the last few weeks, verification and thus a payout does not seem to be desired or possible!

I now have €2000 to pay out and would be grateful if you could help.

So far I would really only advise against this and ask for caution!!!!

Deposits always work - but no payouts for weeks or months is really not satisfactory!

Many thanks for your help!

My name at Beem martinhf

Hallo!

Ich habe mich vor einem Jahr bei Beem Casino angemeldet und eingezahlt.

Bis gestern wurde mein Konto nie verifiziert und ich hab somit das Spielen ausgesetzt, ob wohl die Dokumente Monate auf werden geprüft standen!

Gestern hat Beem mir eine Werbemail geschickt und ich habe wieder eingezahlt (obwohl keine Verifizierung sicher war).

Ich habe alle Dokumente erneut eingereicht (Dokumente mit aktuellen Datum).

Im Support wird man wie viele beschrieben nicht wirklich freundlich behandelt.

Ich habe in den letzen Wochen mehrfach das Casino kontaktiert, eine Verifizierung und somit eine Auszahlung scheint nicht gewünscht bzw. möglich zu sein!

Ich habe jetzt 2000€ auf Auszahlung und wäre dankbar wenn sie helfen könnten.

Bis jetzt würde ich hier echt nur abraten und um Vorsicht bitten!!!!

Einzahlungen gehen immer - aber über Woche bzw Monate keine Auszahlungen ist wirklich nicht zufriedenstellend!

Vielen Dank für ihre Hilfe!

Mein Name bei Beem martinhf

Dear martinhf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that your documents haven't been approved yet?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina!

Thanks for the answer. Everything went through the support - I don't have any more messages from this.

I had sent the uploaded documents by screenshot, since it is only possible via their homepage…. LG

Hallo Kristina!

Danke für die Antwort. Es lief alles über den Support - hiervon habe ich keine Nachrichten mehr.

Die hochgeladenen Dokumente hatte ich per Screenshot mitgeschickt, da es auch nur über deren Homepage geht…. LG

Thank you very much for your reply, martinhf. Could you please clarify when you provided the last batch of documents?

Dear all,

as we see there aren't any active withdrawal requests from the player.

Kind regards,

BeemCasino Team

Hello everyone,

Thank you BeemCasino Team for taking your time to help us with this case.

Dear martinhf,

Did you cancel your withdrawal? How much money is currently in your account? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.