Beem Casino - プレイヤーの撤退は遅れています。

I have been waiting for my withdrawal for over 6 weeks (since 13/7/2021), for no apparent reason.

Account verification / KYC has been completed before my cashout request, and the casino just seems unwilling to proceed with my withdrawal.

Dear gumby_bear,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello gumby_bear,

we're sorry for the delay, your withdrawal will be processed today.

Kind regards,

Beem Casino Team

Thank you very much, Beem Casino team, for your assistance.

Dear gumby_bear,

Could you please inform us as soon as you receive your withdrawal?

Dear gumby_bear,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.