Beem Casino - プレイヤーの撤退は遅れています。

I have been trying to wirhdraw my money for 15 working (!) days. Customer service keeps telling that the Casino was working on it and that their financial department was informed. I have tried to file an official complaint. Unfortunately no other way to get in touch with the Casino other than support@beemcasino.com. No feedback from Beem Management or their financial department. It really is frustrating.

Dear CarlosGrab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina, thank you for taking this up.

Yes, I had one successful withdrawal before. That happened a couple months ago.

My KYC is done. At least that is what I had received via e-mail although the Status on the Casino website has remained unchanged for many many months. As I have already received a withdrawal in the past KYC has to be completed.

The customer services reasons why the money has not been paid vary a lot from "first come first served" to "too many requests" to "the Casino is unable to access their funds".

Hope that helps.

Really appreciate your support.

Thank you very much for your reply, CarlosGrab. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

How many days (approximately) did it take to process the last withdrawal?

Hi Kristina,

Payout method used was/is bank transfer.

Last time it took 7 days (5 working days).

Thank you.

Thank you very much CarlosGrab for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you, Kristina.

Hello Branislav, please let me know if you should need more information from my side.

Hello, CarlosGrab,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Dear all,

we're very sorry for the delay, the payment should be processed in1-2 days.

Kind regards,

BeemCasino Team

I have just received the money. Thank you.

And a big thank you to Casino Guru for the support. Much appreciated!

Greetings all,

Great news! Thank you, CarlosGrab, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Beem Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru