Beem Casino - プレイヤーの撤退は遅れています。

I dont know whats more frustrating that i dont have my money or the casino support telling me to be patience that they are speeding things up been waiting a few weeks for 140 euro i have a verfied account i have made withdrawal from the casino before

Dear 19neveer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela thank you my withdrawal request was 2 week ago yes its still pending on the casino account its not processed

Thank you very much, 19neveer, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you Petronela

Hello, 19neveer,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Dear 19neveer,

we're very sorry for the delay but nowadays because of the current situation banks and payment systems are requiring more time for processing payments in certain cases. We do our best to cash out your withdrawal as soon as possible. Thank you for understanding.

Kind regards,

BeemCasino Team

Thank you Branislav for helping and thank you for the reply Beem casino oke so why is my request still pending? why dit i withdrawal 2 times in the mean time from other casinos dont they have the same banking problem?would it not say the amount is processed not pending on the account i can still reserve the amount an play again sorry for my english working on it good day

Hello can anybody tel me what the problem is? last week it was the high overload of players requesting a withdrawal ,yesterday it was a banking problem today its my bank, my bank obviously cant handle 140 eurienies i would like to have my money so i can close my account

Dear Beem Casino Team,

What is the estimated time frame for processing the player's withdrawal, please?

Beem casino dont pay because of sanctions they told me. what sanctions are you operating in russia? i made a withdrawal from Energy casino took them 2 days and money was on my bank i also have a question to casino Guru why are there ratings so high?

Hello, 19neveer,

Several major factors are considered in assessing a casino's reputation. More information and explanation can be found in our review by clicking here.

Hello Branislav thank you for the reply cant see reviews anymore im from the Nederlands.

In case you are really interested in more information, please send me an email to branislav.b@casino.guru.

However, I sincerely hope the casino will contact us with an update soon.

Dear 19neveer,

your withdrawal is approved and currently in process by payment system.

Kind regards,

BeemCasino Team

Oke you can close the complaint the Money is in my bank account thank you Beem casino and i really like to thank Branislav great work thank you best Regards Martin

Thank you, 19neveer, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, BeemCasino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru