Beem Casino - プレイヤーの撤退は遅れています。

I've been waiting for my payment of 2,000 euros since February 28th, 2022, documents have been available since about February 21st, 2022. Nothing checked and support has been asking for patience for weeks.

Ich warte seit 28.02.22 auf meine Auszahlung von 2.000 Euro, dokumente liegen seit ca 21.02.22 vor. Nichts überprüft und support bittet seit Wochen nur um Geduld.

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?? Have you received any confirmation regarding successful KYC verification?  

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Alexander. Do I understand correctly that this was your first withdrawal attempt? Have you accumulated your winnings with or without an active bonus, please?

What payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

verification and cashout are still pending.

At first I wanted a payout on a credit card, but the live support told me in early March that I should set up a bank transfer, which I did. Everything unchanged for 3 weeks.

die Verifizierung und der Cashout sind immer noch auf Pending.

Zuerst wollte ich eine Auszahlung auf KreditKarte doch der Livesupport sagte mir Anfang März ich solle eine Banküberweisung einstellen, was ich dann auch getan habe. Alles unverändert seit 3 Wochen.

Thank you very much Alexander for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alexander,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear all,

we're very sorry for the delay, the payment of 2000EUR was processed successfully today.

Kind regards,

BeemCasino Team

yeah it took you close to 1 month and 2 companys asking for me money until you actually did something. i can confirm i got my money, but i will never ever play there again. you can close the case

Dear Alexander,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru