Beem Casino - プレイヤーの撤退は遅れています。

In itself a nice casino, good layout and a good selection of games. When it came to paying out, the nice first impression of the casino was the end of it. In mid-November (2021) I had won 7000 euros and in the end I wanted to cash out 6400. First of all, nothing happened for weeks, the support only comforts and always gives the same standard answers. Sometime in late January early February, 2000 euros were paid out, but the remaining 4400 euros are still pending. To put it briefly, after about 4 months I have only received 1/3 of my money and who knows when or if I will receive the rest. What a pity my new regular casino could have been...

An sich ein schönes Casino, gutes Layout und ne gute Spielauswahl. Beim Thema Auszahlung hat es sich dann mit dem schönen ersten Eindruck des Casinos erledigt. Mitte November (2021) hatte ich 7000 Euro gewonnen und im Endeffekt wollte ich 6400 auszahlen lassen. Erstmal ist wochenlang nichts passiert, der Support tröstet nur ein und gibt immer die selben Standard antworten. Irgendwann Ende Januar Anfang Februar wurden 2000 Euro ausgezahlt, aber bei den restlichen 4400 Euro Euro steht immernoch in Bearbeitung. Um es kurz zu fassen nach ca. 4 Monaten habe ich nur 1/3 meines Geldes erhalten und wer weiß wann oder mittlerweile ob ich den Rest erhalte. Echt schade hätte mein neues Stamm Casino werden können…

Hello Merre1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Have you used the same withdrawal method to withdraw all your withdrawal requests?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi there,

I didn't have a bonus. I only had the option to pay out via bank transfer and that's what I did.

I'll send you the emails

Thank you very much and greetings

Kuvaz

Hallo,

ich hatte keinen Bonus. Ich hatte nur die Option per banküberweisung auszuzahlen und das habe ich dann gemacht.

Die emails schicke ich ihnen zu

Vielen Dank und Gruß

Kuvaz

Thank you very much Merre1995 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

OK thanks

Ok danke

Hello, kuvaz,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team, could you please state the reason why the withdrawals have not been fully processed yet and when can the player expect the payments?

Thank you in advance for providing the information.

Hi there,

ok thanks for the effort. I'm curious if something will change in the situation.

greeting

kuvaz

Hallo,

ok danke für die Mühe. Ich bin gespannt ob sich etwas an der Situation wird.

gruss

kuvaz

Dear kuvaz,

payment of 1000EUR was processed today successfully.

Kind regards,

BeemCasino Team

Greetings all,

Thank you, BeemCasino Team, for your reply.

Dear kuvaz,

Can you please confirm you already received the payment of €1000? Are there any pending withdrawals in your account? Is there any progress regardless of the mentioned €1000 payment?

Hello, yes, the 1000 euros have arrived and I'm happy about that too, but now after about 5 months I haven't even received half of my payout. Why aren't they processed in a timely manner. If it continues at this rate, I will receive my full payment by Christmas. How are you supposed to play in a casino when you know that they take forever to pay out

Hallo, ja die 1000 Euro sind angekommen und das freut mich auch aber jetzt habe ich nach ca. 5 Monaten nichtmal die Hälfte meiner Auszahlung erhalten. Warum werden sie nicht zeitnah bearbeitet. Wenn es in dem tempo weiter geht erhalte ich zu Weihnachten meine vollständige Auszahlung. Wie soll man denn gerne in einem Casino spielen, wenn man weiß das sie Auszahlungen ewig brauchen

Thank you, kuvaz, for the update.

If I am not wrong, there are €2400 remaining funds from the original €4400 disputed amount.

Dear BeemCasino Team,

Could you please provide us with an estimated time frame for the payment of the remaining funds of the player? Can you help to speed up the process?

We are looking forward to hearing from you soon.

Hi there,

3400 euros are still missing.

greeting

kuvaz

Hallo,

es fehlen noch 3400 Euro.

gruss

kuvaz

Thank you for your confirmation.

Hello, I wanted to let you know that I have just received the remaining amount of 3400 euros.

Hallo, ich wollte Bescheid geben, das ich grade den restlichen Betrag von 3400 Euro erhalten habe.

Hello,

What great news! Thank you, kuvaz, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Beem Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru

Yes, I would like to thank you for the help and the team at Beem Casino, who managed to pay out so quickly in the last few days.

ja ich bedanke mich bei euch für die Hilfe und beim Team von Beem Casino, die die Auszahlung in den letzten Tagen doch noch so schnell hinbekommen haben.