Beem Casino - プレイヤーの撤退は遅れます。

I tried to withdraw 2 weeks ago, but I haven't received any response yet.

The ID requested there was also uploaded, and I received email consultation twice, but no results were received.

And a week after the request, the pending suddenly changed to cancel.

Hello Eunhye,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

No I got the bonus the first time and I spent all my money after that I didn't get the bonus from when I recharged

It's definitely not bonus money.

And I made a withdrawal request on 22/5 and was waiting, but after 2 weeks, it was suddenly canceled and I did not hear any explanation there.

Inquiries were sent twice on 24/5 and 27/5.

thx.

Hello Eunhye,

As only now the 2 weeks has passed, could you please advise if there was any update regarding the withdrawal? If still not, we will definitely intervene.

Regards,

Nick

Hello Nick.

they still didn't withdraw my money

and blocked me from entering the site.

thx.

Hello Eunhye,

Could you please advise when was the last time you uploaded a document for verification?

It is a common procedure to block the player's account until the verification is ongoing. If it has been less then 2 weeks since sending the last document, I would recommend to wait until you hear from them. In case it is already a longer period, please let us know and we can try to intervene.

Regards

Dear Eunhye Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.