Beem Casino - プレイヤーは入金中に問題を抱えています。

Good afternoon,

I deposited €50 on 08/11/2022 with a bonus code through

paysafecard.

In July I reported 2 deposits that were not entered through the payment method and that ended up being manually credited after 1 month.

Before making a new deposit I asked the casino if there was a problem with deposits made by paysafecard, they did not respond.

I verified on August 11th that at least this payment method gives an error. (Attached) and remains available. The casino indicates that this is an instant payment method.

Being a recurring problem, I feel completely harmed in the position of the casino that does not solve or respond.

Can you help me?

Boa tarde,

efetuei deposito 50€ no dia 11/08/2022 com código de bonus através de

paysafecard.

Em Julho reportei 2 depositos que não deram entrada pelo meio de pagamento e que acabaram por ser creditados manualmente passado 1 mês.

Antes de efetuar novo depósito questionei o casino se havia algum problema com os depósitos efectuados por paysafecard , nao responderam.

Verifiquei a 11 de Agosto que pelo menos este meio de pagamento dá erro. (Em anexo) e continua disponível. O casino indica que se trata de um método de pagamento instantâneo.

Sendo um problema reincidente sinto-me completamente lesada na posição do casino que nao resolve, nem responde.

Podem ajudar-me?

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the third deposit was deducted from your Paysafecard account but has not been credited to your casino account? Or are you not able to deposit via Paysafecard at all?

Have you tried using any other deposit method?

Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Christina,

Yes, the 3rd deposit made is deducted from my account, but it is not credited to the casino account.

I have not tried depositing by any other method.

Bom dia Cristina,

Sim, é o 3o depósito efetuado deduzido da minha conta, mas nao é creditado na conta do casino.

Não experimentei depositar por outro método.

Thank you for your reply, Li1979. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated.

Lastly, I would strongly recommend that you do not make more deposits with this payment method if you are repeatedly experiencing these issues. Thank you very much for your understanding.

Good afternoon,

I inform you that the casino has already credited the amount deposited to my account.

You can close the case as resolved.

Thanks

Boa tarde,

Informo que o casino já creditou o valor depositado na minha conta.

Podem encerrar o caso como resolvido.

Obrigada

Awesome news, Li1979. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.