Beem Casino - 当該プレイヤーは出金が遅れていると考えています。

Fulfilled the wagering requirements and requested my withdrawal and now there seems to be no support to answer me and nobody replying to my emails. Made a withdrawal before and had the money in 2 days no issue. Now I'm reading about alot of people not getting paid.

Dear coreystack12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear coreystack12345,

Have you received your withdrawal from the casino yet?

No... they keep telling me it's being looked at.

I keep messaging them and they keep telling me a familiar phrase... "it's still in processing and don't worry" hahaha don't worry 3 weeks later...

Thank you very much for your reply, coreystack12345. Could you please advise when exactly you made your last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Approximately 3 or 4 months ago I made my withdrawal and had ZERO issues at all. Used interac etransfer for my withdrawal and within 3 days it was done and in my account. Ironically since then the history of my account has been removed right up until my deposit before my latest withdrawal request. And the online chat also has magically become only email.

Dear coreystack12345,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.