Beem Casino - 選手の退場が遅れる。

I've been waiting for a payout of v for over 1 month. €500.00. The casino says the department has to do the payouts manually. I think it's absurd to keep players waiting for so long and I would like to file a complaint.

Ich warte seit über 1 Monat auf eine Auszahlung in Höhe v. 500,00 €. Das Casino sagt die Abteilung müsse die Auszahlungen händisch machen. Ich finde es ein Unding Spieler so lange warten zu lassen und möchte nun hiermit eine Beschwerde einreichen.

Hello vlagiu99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear vlagiu99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.