Bet Beard Casino - プレイヤーのアカウントが閉鎖されました。

Hello!

Submitted a small withdrawal yesterday. asked today about my withdrawal, they closed my account and the chat in 2 minutes and they have disabled the chat function. fortunately I have a screenshot of my funds. terrible experience.

Hello juniash2014,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet Beard Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you ever request any withdrawal in the past? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

I have been playing for a month there. No verification requested since they are a crypto site. No Bonus taken, it was my money. Also no withdrawal in the past, this is the first one.

Last time I spoke to them was yesterday when asking about my withdrawal. They abruptly closed the chat, and immediately also closed the account. My chat option was not available anymore. I tried to talk to them on another device and they closed the chat when I asked them why this behavior and told them who I was... I also sent them an email and they have not replied.

IT seems to me they are just a small site that can't pay or do not want to.

Regards,

Hello juniash2014 and thank you for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello juniash2014 

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Bet Beard Casino to join the conversation.

Dear Bet Beard Casino,

Can you please provide some information regarding the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear juniash2014

Can you please confirm that your winnings come from sports/esports betting?

Yes, esports! Mostly it was deposits...

Dear juniash2014

As your complaint was sports/esports betting related, unfortunately, we don't have a branch dealing with sports/esports betting yet. As you might know, our forum Casino.guru, deals with complaints regarding online casinos and online casino games only. Although we have received information from the casino, we wouldn't be able to advise you correctly as we don't have enough insight into sports/esports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding. 

I’m truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal