Bet24-7 Casino - プレイヤーが賞金を受け取れずにいます。

Dear betzebub11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear betzebub11,

Have you received your withdrawal from the casino yet?

No, I won't get the money anymore either.

The casino no longer responds to emails.

Please post my negative review.

This is most important to me so that no one else deposits money at this casino anymore.

Thanks

Nein, ich werde das Geld auch nicht mehr bekommen.

Das Casino antwortet auf keine Mails mehr.

Bitte veröffentlichen Sie meine negative Bewertung.

Das ist mir am Wichtigsten, damit niemand anderes mehr bei diesem Casino Geld einzahlt.

Danke

Thank you for your reply, betzebub11. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you accumulated your winnings with or without an active bonus?

Dear betzebub11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I canceled the payout after 15 days and lost it.

Please close this case and publish my negative review.

Thank you

Hallo,

ich habe die Auszahlung nach 15 Tagen storniert und verspielt.

Bitte schließen Sie diesen Fall und veröffentlichen meine negative Bewertung.

Vielen Dank

Thank you for your reply, betzebub11. Since you lost the funds you initially wanted to withdraw, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.