Bet24-7 Casino - 選手の退場が遅れました。

Payout (btc) has been pending for 2 weeks. Live chat only keeps giving false hope....

Auszahlung (btc) seit 2 Wochen offen. Livechat vertröstet nur....

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello!

First withdrawal, no bonus money, more than 14 days overdue

Best regards

Hallo!

Erste Auszahlung, kein Bonusgeld, länger als 14 Tage überfällig

Liebe Grüße

Thank you very much, DiePartei, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Bet24-7 Casino to ignore us in our attempts to mediate any kind of issue. Regardless of some unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello!

The money was paid out today. So the case can be closed.

Best regards

Hallo!

Das Geld wurde heute ausbezahlt. Der Fall kann also geschlossen werden.

Liebe Grüße

Dear DiePartei,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru