Bet24Star Casino - プレーヤーに入金手数料が請求されました。

Hi, in November 2022 until a few days ago I played at the Bet24star casino depositing 10 euros each time. These 10 euros each time was more and more. Customer support said they would check but meanwhile time passed and the commissions or exchange rates increased more and more. But the strangest thing is that their payment provider was never the same but changed often. And their terms and conditions aren't as transparent as they should be. A few days ago my VIP manager told me that the finance department had told her that it was my bank that applied the commissions while this is absolutely not true. I sent all the bank statements but nothing to do. The fact remains that as soon as I said I wanted to close the account they closed it immediately without any problem. Which is then not closed but blocked because if one wants to reopen it, just contact customer service and they will reopen it without problems. I say this because I have seen it myself. Concluding from November 21, 2022 until the other day, doing the calculations, I found myself with a lot of money less. I am sending you screenshots of transactions made with different payment providers that have applied commissions. Thanks for the attention.

Salve, nel novembre 2022 fino a qualche giorno fa ho giocato presso il casinò Bet24star depositando ogni volta 10 euro. Questi 10 euro ogni volta erano sempre di più. L'assistenza clienti diceva che avrebbe controllato ma intanto il tempo passava e le commissioni o tassi di cambio aumentavano sempre di più. Ma la cosa più strana è che il loro fornitore di pagamento non è mai stato lo stesso ma cambiava spesso. E i loro termini e condizioni non sono così trasparenti come dovrebbero essere. Qualche giorno fa la mia vip manager mi ha detto che il reparto finanziario le aveva riferito che era la mia banca che applicava le commissioni mentre questo non è assolutamente vero. Ho mandato tutti gli estratti conto ma niente da fare. Resta il fatto che appena ho detto che volevo chiudere il conto me l'hanno chiuso immediatamente senza nessun problema. Che poi non è chiuso ma bloccato perché se uno lo vuole riaprire basta che contatta il servizio clienti e lo riaprono senza problemi. Dico questo perché lo constatato di persona. Concludendo dal 21 novembre 2022 fino all'altro giorno facendo i calcoli mi sono trovato con parecchi soldi in meno. Vi mando degli screenshot di operazioni effettuate con diversi fornitori di pagamento che hanno applicato commissioni. Grazie per l'attenzione.

Dear papabenzola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that if an intermediary bank deducts funds using an exchange rate even if both accounts (bank vs. casino) are held in the same currency, there's not much we can do. I wish I could be of more help but we are usually powerless in negotiating issues with deposit and withdrawal fee cases. Have you contacted casino support and asked for possible compensation due to the deposit fees?

Please let me know if there's any other issue that we could try to help you with, otherwise, I will be forced to reject your complaint. Looking forward to hearing from you.

Best regards,

Tomas

Dear papabenzola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.