Bet2U Casino - プレイヤーのアカウントが閉鎖されました。

They scam you with the money. My profile was verified .I had money inside i wanted to withdraw 1090 eur, for 1 months they didnt approve my withdrawal request and they asked for a skype interview which i did i provided everything they asked, my ID, weird question they were asking and the next day they sent an email that my account is closed by violation of rules 23.5 23.6, which means third parties are using my account, but this doesnt make sense we did a live interview through skype and they see my face my ID everything. with 1090 eur inside, and it seems no one can help you, i wrote to the gaming license provided an email, no response no nothing. i read on other sites also the same problem!

Hello gandi123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino specify what 3rd party did the mean? Did you use your own payment method to deposit into the casino? Was your balance real money or did you use a bonus too? How much did you deposit in total to the casino?

Looking forward to your answer.

Regards,

Nick

I dont know what they meant with that. Yes i deposited with the email adress the same as bet2u registration. i used skrill. i cannot recall how many times i deposited but i deposited many times, no i didnt use any registration bonus

Dear gandi123,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.