Bet2U Casino - プレイヤーのアカウントは残高でブロックされました。

These scammers have blocked my account with my own money! There remains 3900 Hryvnia in the account. I underwent a video conference, but after this, I received an email stating the account does not belong to me!!! These are real thieves! They ought to be punished!

Ці шахраї заблокували мій акаунт з моїми власними коштами! На рахунку залишилось 3900 гривень. Я пройшов відео конференцію, але після цього я отримав листа на пошту що акаунт належить не мені!!! Це справжні злодії! Вони мають бути покарані!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet2u Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Did you achieve your current balance with or without an active bonus? 

Does your profile information match with your submitted documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sorry dears, but I got the name of the casino wrong. Can you change? I have a complaint about Bet2u Casino and not about 1Bet2U casino.

Вибачте, шановні, але я помилився з назвою казино. Можете змінити? В мене скарга на казино Bet2u Casino а не на 1Bet2U casino.

I corrected the information.

Please let me know about the questions I asked you earlier in order to proceed with the complaint.

I'll await your reply.

They blocked my account in 2021. Registered with them in 2020. Played with my own funds. I did not take any bonuses. Played slots, sports bets. The account information matches my documents. When I passed the video verification, I showed them all the documents that they asked me for.

Заблокували мій рахунок в 2021 році. Зареєструвався в них в 2020. Грав на свої власні кошти. Ніяких бонусів не брав. Грав в слоти, ставки на спорт. Інформація по рахунку співпадає з моїми документами. Коли проходив відеоверифікацію всі документи що просили в мене всі я їм і показав.

I apologize, xray200, but we regret to inform you that we cannot assist you with your request. As it has been two years since the issue occurred, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.