Bet2U Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on August 8, 2021 but after two weeks not only did they not pay, but the customer service just wrote to wait without further reasons. The profile is verified, in the past I have made other withdrawals (the last one in July 2021 of € 100) and they do not contest any violation of the regulation. They just didn't pay

ho fatto richiesta di prelievo il giorno 8 agosto 2021 ma dopo due settimane non solo non hanno pagato, ma il servizio clienti si limita a scrivere di aspettare senza ulteriori motivazioni. Il profilo è verificato, in passato ho fatto altri prelievi (l'ultimo a luglio 2021 di euro 100) e non contestano alcuna violazione del regolamento. Semplicemente non hanno pagato

Dear adima,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

This morning they paid and sent me an apology email

Stamattina hanno effettuato pagamento e mi hanno inviato una mail di scuse

Awesome news, adima. Can we consider this complaint resolved? Do I have your permission to close the case?

Yes, case closed and thanks for your cooperation

Si caso chiuso e grazie della collaborazione

Thank you for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.