Bet2U Casino - プレイヤーの撤退が遅れています。

On 09/17/2021 I made a withdrawal at this betting house, as I stopped losing there was no problem, then I withdrawn small amounts. Then I wanted to withdraw the highest amount (212.43), they asked me to validate my documents again, it was not enough for them, they told me they wanted to have a video call on Skype (incredible). In all the bookmakers that I have been, it is the first time that it happens to me, but I had to do it for my money, after that verification by skype, they sent me a message that my account was validated, I withdrew again the same amount and even Today I have no answer.

Every 3 days I enter liveChat and they tell me "soon you will get a confirmation to your email", only that they tell me more than 1 month and 1 week ago

el 17/09/2021 hice un retiro en esta casa de apuesta, como paraba perdiendo no había ningún problema , luego retiraba cantidad pequeñas. luego quise retirar la cantidad más alta (212.43) , me pidieron validar otra vez mis documentos, no fue suficiente para ellos, me dijeron que querían tener una videollamada por Skype (increible) . en todos las casas de apuestas que he estado es la primera vez que me pasa, pero tenia que hacerlo por mi dinero, luego de esa verificación por skype , me enviaron un mensaje que mi cuenta estaba validada, retiré otra vez la misma cantidad y hasta el dia de hoy no tengo respuesta.

cada 3 dias entro al liveChat y ellos me dicen "pronto obtendrá una confirmacion a su correo" , solo eso me dicen hace ya más de 1 mes y 1 semana

Dear Jean Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The withdrawal is still pending within my account.

every time I go to live chat to ask why the money is not coming, they tell me "the finance department will contact you soon."

It is only with my account the problem but, they would have told me that they have a problem or they would look for some other method of payment, because it goes approximately 1 month and 12 days

El retiro aún esta pendiente dentro de mi cuenta.

cada vez que entro al live chat para preguntar porque no me llega el dinero , me dicen "el departamento de finanzas pronto se comunicará contigo".

Solo es con mi cuenta el problema sino, me hubiesen dicho que tienen un problema o buscarían algun otro metodo de pago, porque va aproximadamente 1 mes y 12 dias

Thank you very much, Jean Carlos, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jean Carlos!

I will take care of your complaint from now on. In order to proceed, please let me invite representatives of Bet2U Casino into this complaint to help us resolve the withdrawal issue.

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since the casino remains unresponsive and we haven't received any reply from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will further influence the casino’s rating in a negative way and thus cementing it's reputation in lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.