Bet2U Casino - プレイヤーの撤退は遅れています。

Good evening, on Monday, June 13, I made a withdrawal for 1000 usd, but this has not been processed, it continues to appear as new, I ask them in the chat and they only tell me that it is being processed, that an update regarding my withdrawal but they don't send me anything.

Buenas noches, el lunes 13 de Junio realice un retiro por 1000 usd, pero este no se ha procesado, me sigue apareciendo como nuevo, les pregunto en el chat y sólo me dicen que se esta procesando, que se enviará por correo actualización referente a mi retiro pero no me envían nada.

Dear chavezgarciager,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I can only hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Good morning, of course I have already sent it.

It is worth mentioning that my account is verified.

Buen día, claro ya la he enviado.

Cabe mencionar mi cuenta esta verificada.

Good morning, today I contacted the chat and received an email, no more is said.

The truth is that it is hard for me to believe that it is a scam since my last withdrawal, if the one I requested arrived in May, I do not know if it is due to the amount, the worrying thing apart from the withdrawal is that I have money in my account.

I leave some captures, thanks.

Buen día, hoy me comunique al chat y recibí un correo, no se dice más.

La verdad me cuesta creer que es estafa ya que mi último retiro si llego el cual solicite en mayo, no se si se deba a la cantidad, lo preocupante aparte del retiro es que cuento con dinero en mi cuenta.

Dejo unas capturas, gracias.

Dear chavezgarciager,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.