BetBit Casino - プレイヤーの撤退は遅れています。

Hello, two deposits were made without a bonus and 300 euros were won. I put it on a withdrawal to bitcoin on 04/20/2022 and still have not received a payment.

The chat writes that the chat is not responsible for payments and therefore cannot help in any way, but very soon they say they will pay me everything.

Mail support@betbit.com - inactive, messages do not reach there.

Support gave me another email address: betbitvip@gmail.com - but no one answered me.

Здравствуйте, было сделано два депозита без бонуса и выиграно 300 евро. Поставила на вывод на биткоин 20.04.2022 и до сих пор не получила выплату.

Чат пишет, что чат не отвечает за выплаты и поэтому ничем помочь не может, но очень скоро мол мне всё выплатят.

Почта support@betbit.com - неактивная, сообщения туда не доходят.

В саппорте дали другой адрес почты: betbitvip@gmail.com - но никто мне так и не ответил.

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn't pass KYC verification. Chat said it was not required.

And now for about a week the chat does not appear.

No one ever answered my mail.

If the chat is opened, I will send screenshots, they are not available now 🙁

Я не проходила проверку KYC. В чате сказали что это не требуется.

И теперь где-то уже неделю чат не появляется.

На почту мне так никто и не ответил.

Если чат откроют, то вышлю скриншоты, сейчас их нет 🙁

Thank you very much for your reply, pozndarya. Do I understand correctly that this was your first withdrawal attempt? Is your withdrawal request still marked as pending in your account?

yes, first

yes the status is "pending"

да, первая

да статус "pending"

Thank you very much pozndarya for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, pozndarya,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BetBit Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BetBit Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

We would like to ask BetBit Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear pozndarya,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru