BetBolt Casino - プレイヤーの撤退が遅れています。

I have requested for withdrawal on the this site of winning amount 1k from the 100rs bonus with no wagering and I have placed witdrawal on 10th of July 2024 bt its showing still in pending and its been 4 days not the status of transactions changed yet ..I was trying to contact cs bt not getting reply even I tried to mail them bt email id they mentioned on their site is not valid plz kindly resolve it Thank you

Dear sashte1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok I will wait 14 days since 24th of July as I have requested witdrawal on 10th of July and one more thing I have completed my kyc and profile detail so I will wait thank you

I fully understand your frustration, sashte1997. I appreciate your patience. I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Ok

Dear sashte1997,

Could you please advise if your withdrawal was processed?

Has the payout reached your bank account yet?

Please let me know.

Not received yet 😕

I think it's worst website they are even not declining or changing status if it's failed they shows the status and it been almost half month haven't received the amount

Thank you very much, sashte1997, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear sashte1997,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BetBolt Casino representative to join this conversation.

Dear BetBolt Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear sashte1997,

A casino representative informed outside of this thread, that that your withdrawal has ben manually approved, and you should receive it soon.

Please notify me, when you receive the withdrawal.

Thank you.

Hie marka thanks for your assistance with the issue and i am here to inform you that I have received my witdrawal,thank you for casino guru for assisting me with it without you it wouldn't possible .thanks

And it took 20 days for withdrawal it's not good I think means it was the bonus bt I would definitely rethink to deposit on this site bcoz after so many followup they finally initiated the witdrawal. Ok thank you for assistance I have received the money

Dear sashte1997,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru