BetBolt Casino - プレイヤーの預金は没収されました。

This casino confiscated my deposit

I registered on March 7. I made a deposit using the cryptocurrency USDT. Looked at the site interface, read the rules and left. 

The next day I returned to the site and my deposit is gone. The transaction history shows that my entire deposit was confiscated.

The next day I was informed that I was suspected of belonging to a group trying to abuse sportsbook.

I had not played a single game or slot. I didn't place any bets at all. I just made a deposit. How can a deposit be confiscated if it wasn't used? This sounds more like fraud on the part of the casino.

They went on to say that there is some kind of investigation into my affiliation with this group. and if it is not confirmed, I will get my money back, but I don't believe them. I don't believe there is any kind of investigation at all.

Why confiscate the money if there's an investigation?!

Once again, I just made a deposit! I haven't had time to gamble anything. My gambling history is empty. My sports betting history is also empty.

They have not answered any more of my questions and continue to ignore me.

I have attached screenshots from my personal account as well as all correspondence.

Dear Hummering,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBolt Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Was your personal information entered in your player's profile?
• Have you provided or were you asked to provide any documents required for verification of your account and identity?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't specify my details in the profile. There aren't even any fields to enter data. There's nowhere to enter data

The casino didn't ask for any documents!

Dear Hummering,

• Did the casino revise its decision to confiscate your balance?
• Were there any developments regarding the investigation of your account?

Please let me know.

the casino is ignoring me. 

No one's answering in the chat room. 

The money is still not returned to the balance.

Thank you very much, Hummering, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Hummering,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetBolt Casino representative to join this conversation and participate in resolving this complaint.

Dear BetBolt Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello Hummering,

I am in contact with a casino representative and I was informed that the funds have been credited back to your casino account.

Could you confirm this information?

I'll be awaiting your reply.

yes, that's right.

my deposit was returned to me. I rolled over my deposit and made a withdrawal request. the money is already in my wallet.

thank you very much!

Dear Hummering,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru