Betcake Casino - プレイヤーのアカウントは閉鎖されました。

The casino is closed and I am unable to withdraw the balance of my account. I contacted them but they are not answering me.

Το καζινο εχει κλεισει και δεν εχω δυνατότητα να κανω αναληψη του υπόλοιπου του λογαριασμού μου. Επικοινώνησα μαζι τους αλλά δεν μου απαντάνε

Dear aofsampali,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Since when are you unable to reach the website?
• When did you request a withdrawal of your winnings?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino suddenly closed without warning so I couldn't make any withdrawal requests it has been closed for 5 days. I have no contact with the casino because I don't receive any response to my messages.

Το καζινο εκλεισε ξαφνικα χωρις προειδοποίηση οποτε δεν μπόρεσα να κανω καποιο αιτημα αναληψης εχει κλεισει εδω και 5 μερες. Επαφη με το καζινο δεν εχω γιατι δεν λαμβανω καμια απαντηση στα μηνύματα μου

To clarify, the casino is no longer operating. Not my account.

Να διευκρινιστεί οτι το καζινο δεν λειτουργεί πλεον. Οχι ο λογαριασμός μου.

Well the casino opened again with different url

So i can access to my account.

My complaint solved thank you

Thanks for the update and explanations.

• Do I understand correctly your payout reached your bank account?
• May we consider the issue resolved?

Yes, it was resolved.

Ναι επιλυθηκε

Dear aofsampali,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru