Betcake Casino - プレイヤーの賞金は没収されました。

Casino confiscated my winning and left only deposit amount on my balance.

I started playing at the beginning of March, made only one deposit and gained winning but soon amount was confiscated. The casino named the following reason: "We have identified several connected accounts, with the sole purpose of taking advantage of our welcome bonus offer". I cannot agree with this. Its really a nonsense. I never had any account with this casino. I request for further investigation and returning my winnings back.

Dear jjorusovich,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with the casino.

To assist you better and understand the situation fully, could you please provide us with more details by answering the following questions:

• Can you confirm the exact date of your deposit and when you started playing?
• Do you have any correspondence with the casino regarding this matter (e.g., emails, chat logs)?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you provided any documents required for verification to this casino?

Your cooperation in providing these details will help us investigate and work toward a resolution.

If you have any relevant communication or documentation, please feel free to forward it to tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Tomas