Betcake Casino - プレイヤーはカジノとの遅延や通信の問題に直面します。

A very strange casino. They operate without a license but require players to verify, which they themselves do not check. It looks like a scam.

The verification process dragged on, although initially it was stated that documents would be verified almost instantly. The chat is incompetent, they write a support email to the chat, to which letters do not even reach. They feed you with promises and constantly postpone the time frame.

Dear alterburn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have provided all the required documents, but they haven't been approved yet?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I think I can close my case.

After 2 days they checked my documents.

Regarding the withdrawal of funds, they still vaguely state that the withdrawals are instant, a maximum of a couple of hours. In the end, the withdrawals took more than a day.

Dear alterburn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru