BetCoco Casino - アカウント閉鎖のため、プレイヤーへの返金が遅れています。

Based on the emails you have sent me, it appears that you have not made any new deposits into your Betcoco account. As a result, the casino has no obligation to return the funds you have already lost before requesting to be self-excluded back to your account for you to use in future games.

I suggest unsubscribing from promotional emails in the footer of the advertisement to avoid receiving them in the future. Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Dear Jannfredrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.