BetDSI Casino - プレイヤーのアカウントがブロックされました。

Hi! For some reason I cant log into my BetDSI account. It says "Account suppressed". Their support are none responsive. I have tried to email them for four days and received no answers or any information on how I can open my account again. I look forward to resolving this.

Dear hptm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear hptm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

"We regretfully we want to inform you that the DSI account has been closed permanently, the reason been is that we are accepting players from your jurisdiction." They sent back my deposit, but I never received the requested transaction list to review that everything had gone in order.

Thank you very much, hptm, for the clarification. Could you please advise how much was your active balance at the time of the account closure?

Dear hptm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.