Beteum Casino - プレイヤーのアカウントは閉鎖されました。

Good morning, my account was also blocked here even though I still had money in the account, 488€. They admit this. I was asked to provide my bank details, which I did. Now I'm constantly being put off. No bonus was used.

Guten Morgen auch hier wurde mein Konto gesperrt obwohl mein Geld noch auf dem Konto war 488€. Das geben die auch zu. Ich sollte meine Bankdaten durchgeben. Das habe ich auch getan. Jetzt werde ich ständig vertröstet. Kein bonus verwendet

Dear jablonski1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When did you create the account here?
• Did you pass the verification before you lost access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your reply, jablonski1911. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.