Beteum Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of €500 on March 8th. The withdrawal was completed at the casino but I still haven't received the money in my bank account

Efetuei um levantamento de 500€ no dia 08 de março. O levantamento ficou concluído no casino mas ainda não recebi o dinheiro na minha conta bancária

Hello PauloSilva,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beteum Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Thank you for your reply. I have already received the funds.

Obrigado pela resposta. Já recebi os fundos.

Dear PauloSilva,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru